Theme: Case Studies — Successful Digital Transformations in Finance
Chosen theme: Case Studies: Successful Digital Transformations in Finance. Step into real stories of banks and fintechs reinventing technology, culture, and customer experience for measurable impact. Subscribe and tell us what challenges you face—we’ll tailor future deep dives to your questions.
Capital One’s Cloud-First Leap and the Data Center Exit
Leaders framed cloud as a business strategy, not merely IT modernization, aligning risk, architecture, and finance early. Regulatory engagement began day one, with transparent controls and clear failure domains. What’s your biggest blocker to cloud acceleration? Share it—others can learn from your path.
DBS Bank: Designing Customer Journeys End-to-End
Teams shadowed customers, measured time‑to‑yes, and prioritized high‑friction journeys like onboarding and loan approvals. A single customer record anchored each journey, reducing re‑keying and errors. Which journey in your institution creates the most friction today? Nominate it—we’ll unpack solutions in a future case.
DBS Bank: Designing Customer Journeys End-to-End
DBS consolidated overlapping systems into reusable services—identity, payments, data, and notifications—so new experiences could assemble capabilities like building blocks. Have you tried a platform catalog to speed delivery? Share one governance practice that actually helped teams move faster.
BBVA’s Data and Analytics Transformation
A unified data platform, lineage tracking, and standardized semantics made data findable, usable, and auditable. Stewards owned definitions; engineers automated quality checks. What’s the toughest data quality issue you’ve tackled recently—and how did you prove it stayed fixed over time?
BBVA’s Data and Analytics Transformation
Priority use cases created virtuous cycles: real‑time credit scoring improved approvals, intelligent collections reduced churn, and next‑best‑offer increased relevancy. Which use case would deliver your fastest payback in six months? Nominate it and we’ll propose a sample value roadmap.
Nubank: Digital-Only, Human at Heart
Nubank launched with a low‑friction card, transparent pricing, and responsive support. Clear language, rapid issue resolution, and community engagement built advocacy. What is one policy you could simplify this quarter to earn disproportionate customer trust? Share your idea with the community.
Nubank: Digital-Only, Human at Heart
Reliable payments, instant notifications, and self‑service dispute flows required resilient microservices and rigorous observability. Simple on the surface means sophisticated underneath. Where does your operational complexity leak into customer experience today? Tell us and we’ll crowdsource techniques to hide that complexity.
Open Banking in the UK: APIs as a Growth Engine
Banks exposed consistent, well‑documented APIs for payments, identity, and data access, enabling faster internal delivery and external innovation. If you maintain APIs, what’s your most effective strategy to keep them stable yet evolving? Share a tactic your developers actually appreciate.
